The Vital Role of the Seamless Supply Chain in the Customer Experience

Supply chains of the 21st century are incredibly complex, cross-functional and global. The term “seamless” is increasingly being used to illustrate the ideal supply chain state, one that delivers a superior customer experience consistently, while maintaining profitability. Being able to deliver a product from one end of the supply chain to the other, while ensuring that…

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The Impact of Digital Connectedness – Is Your Supply Chain Ready for the Complexity?

A few weeks ago I discussed some key takeaways from ChainLink Research’s Digital Displacement report, which examined how digital advancements are affecting manufacturers’ products. Today, I want to take a look at the follow-up report, Your Supply Chain Is Calling You. It’s a deep dive into how digital connectedness will impact manufacturers’ supply chains in…

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How Foot Locker is Winning the Multichannel Race: An interview with CEO Ken C. Hicks

Foot Locker, Inc. has leveraged its advanced supply chain capabilities to transparently expose its enterprise wide inventory to all selling channels in order to provide a superior shopping experience for its customers. Recently Wayne Usie, JDA’s sr. vice president of retail strategy, sat down with Foot Locker Chairman and CEO, Ken C. Hicks, to get…

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What is Preventing Your Supply Chain From Being a Strategic Differentiator?

A recent survey by Hitachi Consulting showed that about 8 out of 10 Supply Chain managers do not see their supply chain as an “enabler of business strategies” within their organization. While the number may seem surprisingly high given all the press about Supply Chain Management, there are some underlying organizational inhibitors at play that…

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