The changing face of Black Friday: How 2017’s biggest shopping weekend points to retail’s future evolution

Don’t be too quick to despair at headlines predicting Black Friday’s demise and proclaiming that the End Times for retail are at hand. Rumors of retail’s death have been greatly exaggerated. Industry analysts expect a Black Friday weekend that reflects consumers’ changing buying habits and the impacts of promotions and tactics that reflect those realities.…

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Inside the Voice of the Store Manager Survey Results: Successful Retailers Find Ways to Fulfill Customer Expectations

It’s no secret that today’s consumer is in the driver’s seat and has high expectations from retailers. The second annual JDA Voice of the Store Manager Survey revealed that instead of shutting doors, successful retailers are evolving the store into a place to solve customer problems, relying on the speed and convenience of in-store fulfillment…

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Powering Your Digital Supply Chain: Attribute-Based Forecasting – Part 5

Today, across almost every category, products have more features and attributes than those available just a few years ago. For instance, a simple kitchen cleaner is not so simple anymore; there are countless combinations to choose from when you consider the brand, fragrance types, price bands and packaging sizes. The electronics industry has similar challenges…

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Powering Your Digital Supply Chain: Forecasting Returns – Part 4

Have you ever ordered something online and then decided to return it? You’re not alone. While returns for in-store purchases average in the single digits, returns from e-commerce sales average 30%, with even higher rates in certain categories. This creates an interesting problem for both retailers and manufacturers that sell online: in addition to predicting…

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