Shoppers Have Answers to Retailers’ Problems: Findings from the 2018 Global Consumer Survey

We know that retailers worldwide are struggling to meet shoppers’ demands for both personalization and convenience, even as customers in some markets are becoming skeptical about sharing data in the wake of privacy concerns. This year, the annual JDA Consumer Survey went global. Produced in partnership with Centiro, and conducted by strategic insight agency Opinium,…

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Unlocking the Secrets of Responsive Distribution

From the rise of real-time data and artificial intelligence, to the new opportunities and challenges of connected devices in our homes and in our pockets, we know the ways customers discover and buy products are changing – and those changes are being driven by technology. But the impacts those changes can have on your distribution…

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A Long-Term Lack of IT Investment is Coming Back to Haunt Retailers

When it comes to IT investments, what differences separate winning retailers from those who are fighting to stay competitive? A new RSR Research report sponsored by JDA Software reveals an important, if unpleasant, truth: Long-term underinvestment in IT is creating challenges for retailers today, and those challenges are greater for retailers who are already struggling…

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New RSR Report Highlights IT Investment Challenges Retailers Are Facing

Many retailers have underspent on technology in recent years. Weighed down by legacy software and siloed business processes, a lot of retailers have been guilty of making technology investment decisions reactively rather than proactively, even as their customers have embraced internet-connected mobile devices that have fundamentally changed retail. In a new benchmark report sponsored by…

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Should Every Retailer Try To Be a Disruptor?

RSR has just published an analysis of retail disruptors in partnership with JDA Software, looking at what disruptors do differently, and what they do similarly to other retailers. We’ve already addressed some myths about disruptors. But as every retailer struggles with taking on or adapting to disruption, let’s take a look at whether being a disruptor…

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Time to Dispel Some Common Myths About Disruptive Retailers

We know the rest of the retail industry chases disruptors, but wanted to understand what exactly they are chasing. What makes for a retail disruptor? This week, we’ll focus on what they are not by dispelling the seven myths about retail disruptors. Frankly, we were surprised by what we found. Myth #1: Disruptors Are Very Large…

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