Shoppers Have Answers to Retailers’ Problems: Findings from the 2018 Global Consumer Survey

We know that retailers worldwide are struggling to meet shoppers’ demands for both personalization and convenience, even as customers in some markets are becoming skeptical about sharing data in the wake of privacy concerns. This year, the annual JDA Consumer Survey went global. Produced in partnership with Centiro, and conducted by strategic insight agency Opinium,…

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New RSR Report Highlights IT Investment Challenges Retailers Are Facing

Many retailers have underspent on technology in recent years. Weighed down by legacy software and siloed business processes, a lot of retailers have been guilty of making technology investment decisions reactively rather than proactively, even as their customers have embraced internet-connected mobile devices that have fundamentally changed retail. In a new benchmark report sponsored by…

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Should Every Retailer Try To Be a Disruptor?

RSR has just published an analysis of retail disruptors in partnership with JDA Software, looking at what disruptors do differently, and what they do similarly to other retailers. We’ve already addressed some myths about disruptors. But as every retailer struggles with taking on or adapting to disruption, let’s take a look at whether being a disruptor…

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