Optimizing Store Fulfillment

Are you a less than enthusiastic shopper that just really wants great customer service? Well, you’re not alone.  In fact, I recently guest authored a post for the IBM Commerce Blog that touches on how store labor and omni-channel play into the customer experience. Here’s a quick preview: I am a reluctant shopper. I don’t enjoy…

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Segmentation: Shift from One-Size-Fits-All Supply Chain

In January, I identified segmentation as one of key strategies for supply chain managers in 2012. Segmentation is a powerful data- and analytics-driven approach for creating one-to-one relationships between your customers and your supply chains. It establishes the policies for how best to serve each customer with each product in a company’s portfolio. Segmentation promises…

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