How to reduce eCommerce returns

7 Ways to Limit Returns (Even with eCommerce)

Retail has a serious problem with eCommerce returns. At least 30% of all online purchases are returned, compare that to 8.89% of in-store purchases. Surprising? Not if you’re in retail. More retailers are running into a surge in returns in our unified commerce environment than ever before and fashion brands are feeling the effects the…

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Retail trends for 2019

Welcome to 2019: 5 Retail Trends You Need to Know Now

It’s a new year and retail is moving faster—finally we’re seeing retailers looking in the right direction—up. A unified commerce environment, an on-demand marketplace, social media, growing competition and new technologies mean an evolution in the way we shop. Everything is changing – from pricing and planning the just right product assortments to forecasting demand…

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What we learned from Black Friday

5 Things We Learned from Black Friday

Another Black Friday (and Cyber Monday) have come and gone. The holiday that once marked the beginning of holiday shopping and big crowds and lines in-store is changing the way we think about shopping and gifting at the holidays. It’s possibly even changing the way we plan out big ticket item purchases for ourselves. (I…

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Digital In-Store Experience Making Retailers More Competitive

The new in-store experience has arrived, and yes, it’s digital.

Retail is never going to be the same. Evolving consumer expectations, a fast-moving marketplace and new technologies are bringing a new in-store customer experience. Ready for a look at the future? It’s completely unrecognizable and undeniably digital. Even while more shopping centers are closing, signs of the future physical store experience are quickly coming into…

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JDA TV – Delivering a World Class Customer Experience

Customers today have access to much more information than they’ve ever had before, driving a more empowered consumer experience. Because of this, delivering a positive experience is extremely critical for companies, especially because anyone can share their experience, whether it be positive or negative, from anywhere at anytime. In this segment of JDA TV, Todd…

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