Q&A Part II: Five Ways Retailers Can Put Technology to Work to Engage Millennials and Improve the Store Experience

I recently had the opportunity to speak with John West, director of retail consulting at Workforce Insight, a leading provider of strategic workforce management (WFM) consulting and implementation services about the emerging and expanding role of Millennial Generation staffers in the retail workforce. In part 1 of this post, John and I discussed the ideals,…

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Q&A Part 1: How Mobility and Workforce Management Can Empower Millennial Workforce

In the past decade or so, an entirely new store associate has emerged onto the retail scene. Today’s new associates are both well versed and confident in their ability to put technology – particularly mobile technology – to work to enrich their daily lives. They embrace and integrate new gadgets, devices and applications into their…

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Will You Survive the Retail Death 2.0?

Are We Witnessing the Death of the Big-Box Store? Following Best Buy’s headlong decline, Christopher Matthews of Time asks this very observant question. He notes: “It’s possible that the forces of e-commerce and advancing technology are too great to effectively combat and that specialized superstores are no longer efficient.” Are we really entering “the death of retail 2.0?”

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