Shoppers Have Answers to Retailers’ Problems: Findings from the 2018 Global Consumer Survey

We know that retailers worldwide are struggling to meet shoppers’ demands for both personalization and convenience, even as customers in some markets are becoming skeptical about sharing data in the wake of privacy concerns. This year, the annual JDA Consumer Survey went global. Produced in partnership with Centiro, and conducted by strategic insight agency Opinium,…

Read More

The Changing Face of Black Friday: How 2017’s Biggest Shopping Weekend Points to Retail’s Future Evolution

Don’t be too quick to despair at headlines predicting Black Friday’s demise and proclaiming that the End Times for retail are at hand. Rumors of retail’s death have been greatly exaggerated. Industry analysts expect a Black Friday weekend that reflects consumers’ changing buying habits and the impacts of promotions and tactics that reflect those realities.…

Read More

Change, it keeps on coming…

It seems like the only thing you can be certain about in today’s business environment is that the way things are today – will change. For those of us in the supply chain business, this is especially true. Over the past few years, consumers’ shopping behaviors and preferences have changed dramatically, forcing many companies to…

Read More

Podcast: Findings from the 2017 JDA Consumer Survey

Results from JDA’s third annual Consumer Survey of more than 1,000 U.S. consumers show that shopping in-store is preferred over online, though only by a slim margin. To remain competitive against online marketplaces, retailers must embrace convenient fulfillment options – like buy online pickup in store (BOPIS) and buy online return in store (BORIS) – to boost…

Read More

Could BOPIS be the Cure for the Store?

By now, it’s no secret that the retail industry is in the midst of an unprecedented transformation. More and more, shoppers are taking their buying habits online. In JDA’s third annual Consumer Survey of more than 1,000 U.S. consumers, 54 percent said they prefer to shop in-store. While this shows that the store is preferred…

Read More