Omni-channel Retail: A Shopper’s Perspective

A couple of weeks ago, I was out looking for separate units of a standalone refrigerator and an upright freezer and I decided to visit one of the big named retail stores. The cheerful associate in the appliances department greeted me and asked me the purpose of my visit. After explaining, he promptly informed me…

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3 Key Complexities You Must Address in Your Supply Chain in 2014 – Part I

As part of our Expert Insight series, Supply Chain Nation recently sat down with Gordon Wade, chief executive officer and director of best practices for the Category Management Association. In Part I of our conversation with Gordon, he discuss the key markets shifts that are increasing complexity in the supply chain – and that retailers…

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Shop.org Q&A with Scott Welty, Vice President of Retail Industry Strategy, JDA Software

JDA Software recently attended the Shop.org Annual Summit in Chicago where it demonstrated how retailers can put all-channel retail into action. Supply Chain Nation caught up with Shop.org attendee Scott Welty, vice president of retail strategy at JDA Software, and asked him to share some of his insights from the event, discuss top trends and…

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Q&A Part II: Five Ways Retailers Can Put Technology to Work to Engage Millennials and Improve the Store Experience

I recently had the opportunity to speak with John West, director of retail consulting at Workforce Insight, a leading provider of strategic workforce management (WFM) consulting and implementation services about the emerging and expanding role of Millennial Generation staffers in the retail workforce. In part 1 of this post, John and I discussed the ideals,…

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