A typical warehouse can have anywhere between 10 to 40 different roles to manage their entire operations. The complexity of the operation grows exponentially when you have different material handling equipment, product categories and fulfilment channels. Scheduling labor for these different roles is a planning nightmare that many warehouse supervisors face on a regular basis.
In a recent conversation, a distribution center manager of a large grocery warehouse said that he spends about 4 – 6 hours every week in labor scheduling and related activities. He needs to consider employee skill levels, seniority, availability and local labor laws to come up with the schedule. Despite this effort, he runs into issues during day to day operations because of unexpected time-off, employee turnover, change in demands and other things that happen that are out of his control.
Scheduling your warehouse labor with hundreds of employees is no easy task. And, it’s extremely time consuming. But it doesn’t have to be.
JDA’s Workforce Management (WFM) has been optimizing the retail store labor for decades. If you thought planning and scheduling for warehouse labor was challenging, think about scheduling for store labor where you have stricter government regulations, unpredictable demands with customer walk-ins that vary by the hour and higher service level expectations.
JDA’s WFM solution has an Advanced Schedule Optimization engine that’s been deployed in over 65 countries, in more than 10,000 sites and optimizes schedules for more than 5 million associates.
Now the same science can be used for scheduling and optimizing warehouse labor. To come up with an optimal labor schedule, you need four fundamental components:
- Accurate forecast of demand
- Up to date visibility of labor availability and their skillsets
- Performance standards
- All constraints including regulatory, budgetary and HR
JDA’s WFM solutions brings all these building blocks to create an optimal and granular schedule, even to the level of 15 minute intervals. Once the schedule is created, employees can access and manage their schedule using a mobile self-service portal, minimizing administrative expenses.
You can put the warehouse scheduling in auto-pilot with JDA’s WFM and only manage the exceptions. With WFM, customers have increased scheduling accuracy, reduced administration time and overall labor costs savings without impacting productivity and service levels.
Also find out how JDA can help you advance to the next generation of warehouse technologies in this recent blog post.
Thanks to all who stopped by our booth (#S4574) at ProMat in Chicago!