Due to the fast development of omni-channel business models, process re-invention and technology innovation have become mission-critical initiatives for both retail and manufacturing companies.
In this blog series, we will explore how businesses are re-inventing their processes and systems in a quest to achieve competitive advantage and customer service excellence. This is because companies are realizing that their reliance on traditional enterprise resource planning (ERP) software is no longer sufficient, for a number of reasons. Among them, ERP systems do not have the critical capabilities (such as rapid scenario analysis and algorithmic decision support) or the integration, flexibility and process innovation required to evolve and drive omni-channel strategies.
For years, experts have compensated for these ERP shortcomings by leveraging spreadsheets. However, this approach is unsustainable now that the speed of decision making and size of data sets are increasing at an unprecedented pace. Offline Excel spreadsheets managed in isolation cannot scale, nor answer cross-enterprise business management questions in a satisfactory and timely manner anymore.
Today, it’s not an economical choice to invest in a costly ERP system and then address its shortcomings with Excel spreadsheets. There are better software solutions to support your supply chain in the omni-channel world.
This blog series will explore how best-of-breed IT solutions are reshaping the way industries service their customers. The ability to provide differentiated service levels — while maintaining profitability — will be what determines the leading companies of the 21st century.
Following this introduction, we plan to publish three more parts of this blog series to further explain the road to an omni-channel-ready supply chain:
- The death of the linear supply chain
- Capturing and reacting (in nearly real time) to Moments of Truth
- Leveraging the technological advantage of cloud self-service
Our ambition is to help explain how companies can overcome the limitations of more traditional ERP systems and replace them with new technologies.