JDA Software is helping retailers from around the world reimagine retail
The catalyst for change is the modern shopper: accustomed to having myriad choices, more demanding than ever, and unforgiving when they experience failure. Add in the full force of digital disruption and we are now seeing the store re-invented, the supply chain recalibrated and customer experience being transformed. This year at NRF Retail’s BIG Show in New York City, JDA showcases how it is helping retailers not only deliver on these transformative challenges but also drive profitability.
Customer curated assortments are here
JDA’s customer-centric planning capabilities include deep customer insights – clever analytics that identify and segment customers into similar groups that share a common ‘DNA’: their likes, dislikes and shopping habits. Combine this intelligence with the plethora of product knowledge that resides within the organization and the journey to customer curated assortments begins!
Create a synchronous fulfillment network
Customers are now turning to digital channels in ways that we’ve never seen before. This can be disruptive for retailers as online penetration is expected to double over the next decade, from around 15 percent of sales today, to 30 percent in 2025. Customers are also demanding more options for quicker collection or delivery of their purchases. This presents considerable challenges to the traditional supply chain! Drop by our booth (#2817) and learn how our Intelligent Fulfilment capabilities efficiently bridges the physical and digital supply chain network.
Check out the store of the future
Even as ecommerce grows, the store is here to stay – just not the way we now know it. In the coming years, we will see store re-formatting and store relocations, as retailers try to get closer to the needs of the consumer. The biggest change will happen within the store, as retailers heavily invest in transforming the customer experience, be this physically, digitally and through exceptional service and services.
The customer experience begins with people. Despite the fact that technology is continuing to influence and change shopping behaviors, a recent JDA Software Consumer Survey found that nearly 70 percent of respondents rely on the support of in-store sales associates in some way. Since consumers are more empowered with digital research than ever before, it’s important that sales associates are equally knowledgeable and empowered.
JDA Intelligent Store helps retailers transition from what was once exclusively a sales environment to one that meets the needs of the modern shopper: exemplary displays that showcase product, in-stock availability and highly efficient and empowered associates.
Retailers are transforming the in-store customer experience by reimagining retail! Visit JDA’s booth (#2817) to check out the store of the future and learn about customer-centric planning and real-time inventory analytics with sensor technology.
And meet your new store associate – Pepper the Robot!
Take a retail test drive
This year at NRF, JDA will be offering test drives of Retail.me, an exciting technology designed to please retail’s new boss—the consumer.
JDA Retail.me enables you to see your business the way that your customers do through intuitive, visual planning views that look similar to online shopping. These views are based on actionable big data intelligence. Fueled by JDA Labs and Google Cloud data science innovation, JDA Retail.me provides a simple to use, visual planning and assortment tool that enables you to understand actual buying preferences by customer segment, to forecast and score assortment performance, and to recommend actions to drive optimal pre-trade and in-trade decisions.
And so much more!
Schedule a meeting with us at NRF 2017, or stop by booth #2817, to see how we can help you Reimagine Retail to allow for a seamless, and personal customer experience!