Enterprise-Level Workforce Scheduling and Labor Management Optimization in the Customer-Connected Era

Today’s staff scheduling and dynamic multi-function planning, coupled with task productivity, are important in today’s retail store and within the warehouse environment. Task dispatch, priority, and integration within the day and across the week are crucial to matching customer needs and demands in addition to customer traffic patterns across retail/warehouse.  Integrated Labor Management and Workforce Management are being utilized to plan, schedule, and automate, ultimately optimizing deployments of staff to match needs within today’s dynamic, real-time retail sales and support environment.

In this six part series, we looked at the benefits of an enterprise-level, integrated WF/LMS platform including analytics. Having enterprise visibility into individual and group/facility labor/productivity allows labor activities to be shifted to the most logical and optimal locations. Typically support functions like garment-on-hanger assembly or price tagging is often best done in the warehouse rather than the store to offer cost and service advantages.

Our research over this six part series illustrates that to combat rising operating expenses, companies are utilizing a combination of strategic actions and new technologies to optimize labor across both DCs and stores to:

  • Increase efficiency in picking, put-away, replenishment, and in support functions
  • Improve worker performance at DC and store through training opportunities
  • Realign tasks, SKUs, and priorities to address peak holiday capacity – consider contract/temp labor as well as overflow and 3PL facilities as appropriate
  • Reduce errors and associated cost
  • Perform better against established budgets/sales and service or delivery requirements
  • Lower staff turnover rates
  • Reduce workplace incidents to achieve greater compliance with governmental regulations
  • Measure and report performance to continually highlight potential areas of staff productivity and tasks

Profitable and intelligent fulfillment is aware of labor implications enterprise-wide. Across the store, through your network, or from your fulfillment center, and across B2B and B2C – LMS/WFM solutions must be integrated and optimized to support both top-line growth and bottom-line profitability by channel and customer. By converging store and digital sales with labor, order, and intelligent supply chain solutions, top performing companies are embracing the customer-connected fulfillment demands of the omni-channel marketplace.

Don’t miss my previous posts in this series:

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