Day 2 of FOCUS 2017 – Elevating the Customer Experience!

Day 2 of FOCUS 2017 kicked off with a fantastic start with a packed General Session. Host Mark Jeffries welcomed the excited crowd and introduced JDA CEO Girish Rishi to the main stage. During his first-ever FOCUS keynote, Girish talked to the crowd about his background, highlighted some of the great work being done at Ingredion, Starbucks, Americold and Woolworths, and announced an exciting partnership with dunnhumby. He also unveiled JDA’s NEXT vision and commitment to innovation, as well as underscored JDA’s obsession with delivering customer value, relentless focus on driving new learning and innovation, and the importance of teamwork.

Following Girish’s keynote, Wayne Usie, JDA’s Senior Vice President and Chief Market Development Officer, talked to the packed room about digital transformation and the $16.8 trillion in digital value that is at stake over the next 10 years. Peter Gibbons, Executive Vice President, Global Development and Product Supply, and Chief Supply Chain Officer of Mattel Inc. also took to the stage to talk about the toymaker’s supply chain journey with JDA.

Following the keynotes, attendees got to choose from more than 250 content-packed sessions across retail, supply chain and logistics – including customer-led sessions and educational workshops, featuring in-depth product insights, test drives, industry best practices and more.

The day ended with a Networking Reception in the Delivery Zone, which offered attendees a chance to explore the Innovation Hub and see first-hand how JDA is combining next-generation hardware/software, IoT and analytics to bring innovation to customers. Attendees also had the opportunity to “beam” into the JDA Labs to talk to our scientists, meet Pepper the robot, check out a drone and much more.

Today will be jam-packed with more sessions, keynotes – including Olympic superstar Michael Phelps – and a customer celebration at the famous Hakassan Nightclub, featuring Grammy nominee Flo Rida!

Read the wrap-up from Day 1!

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