Preparing Your Supply Chain for the Omni-Channel World (Part 3): Capturing and Reacting (in Nearly Real Time) to Moments of Truth

No matter what your business model is — whether you run the largest car manufacturing company in the world or operate a commercial website on eBay — orders need to be satisfied to receive payment and remain in business. The key to operating a successful business is the profitable fulfillment of its customer orders. As…

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Preparing Your Supply Chain for the Omni-Channel World (Part 2): The Death of the Linear Supply Chain

For decades, supply chains have operated in a very linear way. Even today, the term supply chain connotes a series of buy-make-move-store-deliver steps that must be followed sequentially to satisfy an order. While this traditional approach to supply chain management has worked fine for quite a while, it is no longer competitive in today’s rapidly…

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JDA Intelligent Fulfillment Removes the Dilemma Between Customer Intimacy and Supply Chain Efficiency

You know the dilemma that many supply chain managers are now in; how can they meet rising demands for greater customer intimacy while still maintaining the operational efficiency of their supply chains to ensure profitability? We’ve all worked hard over the years to optimize linear supply chains to make them highly efficient and scalable while…

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Mobile: It’s Time to Celebrate and Seize the Opportunities

By Chris Love, Chief Business Development Officer, REPL Group, longstanding JDA Alliance Partner Just about everyone recognizes that mobility matters like never before. No longer can it be seen as a nice-to-have feature for supply chain and operational applications – it’s become essential. For enterprise technology systems, a well-made mobile solution assures accessibility, familiarity and widespread…

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The Vital Role of the Seamless Supply Chain in the Customer Experience

Supply chains of the 21st century are incredibly complex, cross-functional and global. The term “seamless” is increasingly being used to illustrate the ideal supply chain state, one that delivers a superior customer experience consistently, while maintaining profitability. Being able to deliver a product from one end of the supply chain to the other, while ensuring that…

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JDA/SCM World Research Shows Integrated Business Planning Stimulates the Right and Left Brains of the C-Suite

CEOs and their executive suites are continually focused on two critical areas of the business—growth and risk. Growth and profitability are functions of the right side of the brain which deals with creativity and innovation. Risk avoidance is a function of the left side of the brain which deals with organization and control. The latest…

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A Blueprint for Omni-channel Profitability

Omni-channel commerce continues to be among the hottest topics in supply chain management and retail operations for retailers, manufacturers, and distributors along the end-to-end value chain. A self-reinforcing cycle between technology adoption and consumers promises to make it even hotter in years to come. Technology enables omni-channel engagement, which leads to increasingly sophisticated consumer engagement,…

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