Nicole Phillips

Getting Smarter About AI in Retail Planning [Video]

Volatile consumer demand. Soaring expectations for service and responsiveness. Endless purchasing options. How can retailers expect to succeed? The answer lies in using artificial intelligence (AI) to gather data and make fact-based, strategic decisions — no matter how many internal and external factors are involved. This five-part video series highlights how AI-enabled solutions from JDA…

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Man questioning laptop

Is S&OE the new S&OP?

During a recent dialog with a Vice President of Supply Chain for a major U.S. retailer, I had the opportunity to ask an important question. I asked how much of that Vice President’s time was spent on truly strategic supply chain planning projects vs tactical firefighting of supply chain disruptions. By the look on his…

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holiday shopping mall

Personalization Across the Supply Chain

A couple of years ago, the concept of having everything personalized arose. It was not marketing tactic, but was a pending reality with consumers willing to be different. Moving from a mass market where one product-fits-all to a personalized offer was, and is still, an impressive challenge for retailers. Personalization is everywhere About 10 years…

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Resiliency; the Fine Art of Balancing E-commerce & Brick and Mortar Investments

This past week, Forever 21, a fast-fashion apparel retailer with over 700 stores and 30,000 employees worldwide announced filing for Chapter 11. While the news struck the retail world, they aren’t the first large format retailer to announce store closures to re-center themselves and focus on their core products. However, they are the first to…

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Retail Pricing: How Leading Retailers Are Leveraging AI to Fight Back

The first blog in this two-part series focused on the primary challenge facing retailers today: mega-retailers have forced prices down, based on their economies of scale and hyper-optimized supply chains. Smaller retailers have responded by creating short-term promotions that draw shoppers into the store, but erode already-thin margins. This strategy is not sustainable over the…

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mall shoppers on their phones

Retail Pricing: Understanding How Power Shifted to the Consumer

Remember the good old days when retailers controlled pricing? With limited competition, they were able to offer standardized assortments across all their sales outlets, purchased in a manner that delivered the lowest possible unit cost. Pricing was based on a set of established rules, defined with two goals in mind: maximizing the sell-through of products…

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shopper near a window in a clothing store

4 Consumer Trends You Need to Know Now

Consumer trends come and go, yet the value of how they impact retail remains the same. JDA recently conducted a survey of more than 1,000 consumers to explore how some of retail’s latest trends are influencing consumers. The core findings of this survey revealed that: Sustainability is driving shopping patterns: Over half of those surveyed…

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