Preparing Your Supply Chain for the Omni-Channel World (Part 3): Capturing and Reacting (in Nearly Real Time) to Moments of Truth

No matter what your business model is — whether you run the largest car manufacturing company in the world or operate a commercial website on eBay — orders need to be satisfied to receive payment and remain in business. The key to operating a successful business is the profitable fulfillment of its customer orders. As…

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Divide and Conquer

The Pizza Problem I love pizza and frequently order from a shop that guarantees to deliver a pizza to my doorstep within 30 minutes from placing the order. I’ve always wondered what it takes for them to receive an order, prepare a pizza, get it packed with sides, travel to the destination locality, search for…

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Same Day Delivery: Need of the Hour. Really?

E-commerce in India—though growing rapidly—is still in its nascent phase. People like me (not the early adopters) have moved from ‘skeptical’ to ‘comfortable’ when buying online. The motivators that took us to an online store (an ‘e-tailer’ for our purposes here) from a brick-and-mortar store were heavy discounts, convenience of sitting at home and shopping,…

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Optimizing Store Fulfillment

Are you a less than enthusiastic shopper that just really wants great customer service? Well, you’re not alone.  In fact, I recently guest authored a post for the IBM Commerce Blog that touches on how store labor and omni-channel play into the customer experience. Here’s a quick preview: I am a reluctant shopper. I don’t enjoy…

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JDA Intelligent Fulfillment Removes the Dilemma Between Customer Intimacy and Supply Chain Efficiency

You know the dilemma that many supply chain managers are now in; how can they meet rising demands for greater customer intimacy while still maintaining the operational efficiency of their supply chains to ensure profitability? We’ve all worked hard over the years to optimize linear supply chains to make them highly efficient and scalable while…

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Enterprise-Level Workforce Scheduling and Labor Management Optimization in the Customer-Connected Era

Today’s staff scheduling and dynamic multi-function planning, coupled with task productivity, are important in today’s retail store and within the warehouse environment. Task dispatch, priority, and integration within the day and across the week are crucial to matching customer needs and demands in addition to customer traffic patterns across retail/warehouse.  Integrated Labor Management and Workforce…

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