Optimizing Store Fulfillment

Are you a less than enthusiastic shopper that just really wants great customer service? Well, you’re not alone.  In fact, I recently guest authored a post for the IBM Commerce Blog that touches on how store labor and omni-channel play into the customer experience. Here’s a quick preview: I am a reluctant shopper. I don’t enjoy…

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Click & Collect – Creating a Symphony of Supply, Delivering a Harmony of Experience

My husband and I love to renovate: he enjoys the sense of accomplishment and I delight in the opportunity to synergize product selections to create an inviting home experience.  The endless aisle of online shopping is a boon when it comes to finding the ideal item.  The opposite is true, however, when it comes to…

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