Shoppers Have Answers to Retailers’ Problems: Findings from the 2018 Global Consumer Survey

We know that retailers worldwide are struggling to meet shoppers’ demands for both personalization and convenience, even as customers in some markets are becoming skeptical about sharing data in the wake of privacy concerns. This year, the annual JDA Consumer Survey went global. Produced in partnership with Centiro, and conducted by strategic insight agency Opinium,…

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JDA Reimagines Retail at NRF 2017

JDA Software is helping retailers from around the world reimagine retail The catalyst for change is the modern shopper: accustomed to having myriad choices, more demanding than ever, and unforgiving when they experience failure. Add in the full force of digital disruption and we are now seeing the store re-invented, the supply chain recalibrated and…

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Emerging Markets are Leapfrogging Mature Retail Markets by Investing More in Omni-Channel

Intuitively you might think that ecommerce levels the playing field for retailers, since consumers can access ecommerce websites anywhere around the world. But in the omni-channel era, where physical and digital channels are merging, omni-channel readiness appears to be more closely linked to where retailers are on their journey to omni-channel maturity. And this often…

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Retail in EMEA: The Perfect Storm

I find myself amazed at how a simple acronym like EMEA (Europe, the Middle East and Africa) so easily encapsulates such a potpourri of countries with vastly differing economic performance, retail maturity, and of course culture. EMEA is a blend of emerging countries like Russia, whose retail metamorphosis will see it grow to dominate the…

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