jda-voice-of-the-store-manager-survey-blog

Inside the Voice of the Store Manager Survey Results: Successful Retailers Find Ways to Fulfill Customer Expectations

It’s no secret that today’s consumer is in the driver’s seat and has high expectations from retailers. The second annual JDA Voice of the Store Manager Survey revealed that instead of shutting doors, successful retailers are evolving the store into a place to solve customer problems, relying on the speed and convenience of in-store fulfillment…

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Podcast: Findings from the 2017 JDA Consumer Survey

Results from JDA’s third annual Consumer Survey of more than 1,000 U.S. consumers show that shopping in-store is preferred over online, though only by a slim margin. To remain competitive against online marketplaces, retailers must embrace convenient fulfillment options – like buy online pickup in store (BOPIS) and buy online return in store (BORIS) – to boost…

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Could BOPIS be the Cure for the Store?

By now, it’s no secret that the retail industry is in the midst of an unprecedented transformation. More and more, shoppers are taking their buying habits online. In JDA’s third annual Consumer Survey of more than 1,000 U.S. consumers, 54 percent said they prefer to shop in-store. While this shows that the store is preferred…

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Report from SCM World Provides Roadmap for Digitization

The rules that drive supply chain strategy were once focused on achieving lowered cost of goods and efficient distribution to stores. The strategy now, however, is instead driven by customers. In today’s omni-channel reality, previous assumptions about supply chain are being challenged by a digital-driven future. Retailers are evolving to become more agile and customer-centric.…

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The Store of the Future will be on Display at ShopTalk 2017

Consumers are embracing digital commerce at a rapid pace, forever changing the retail landscape, leading to increased complexity and challenges for brick and mortar retail stores. As shoppers merge online and in-store when making purchases, store associates are being tasked with new, complex activities to fulfill their orders. Add in the difficulty in forecasting shopper…

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