How Important is 1% to Your Supply Chain?

Perhaps you’ve seen the recent mobile service ads, where the pitchman talks about a 1 percent difference in reliability. He and other characters in the commercial mock the importance of spending more for only a 1 percent difference in service. Perhaps I’m just tired of seeing this guy; he’s gone from pitching the “Can you hear me…

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Are You Ready to Sell Direct?

It’s never been easier to customize the shopping experience — from product personalization to a myriad of purchasing and delivery options — to meet your specific needs. This shift has many companies adjusting their strategies to capture more e-commerce sales, developing processes to meet the “segment of one” with more personalized products and services. For…

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How Prepared are You for the Unthinkable?

Perhaps you’ve seen the identity theft commercial that shows a bank robbery in progress. Panicked customers look to the security guard to intervene, only to learn that he’s not really a security guard. He informs them that he’s a security monitor: His role is only to notify people if there’s a robbery. Not very helpful…

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The Vital Role of the Seamless Supply Chain in the Customer Experience

Supply chains of the 21st century are incredibly complex, cross-functional and global. The term “seamless” is increasingly being used to illustrate the ideal supply chain state, one that delivers a superior customer experience consistently, while maintaining profitability. Being able to deliver a product from one end of the supply chain to the other, while ensuring that…

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The Impact of Digital Connectedness – Is Your Supply Chain Ready for the Complexity?

A few weeks ago I discussed some key takeaways from ChainLink Research’s Digital Displacement report, which examined how digital advancements are affecting manufacturers’ products. Today, I want to take a look at the follow-up report, Your Supply Chain Is Calling You. It’s a deep dive into how digital connectedness will impact manufacturers’ supply chains in…

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The Manufacturing Industry is Changing Fast — How Prepared are You?

Technology is disrupting the manufacturing industry, and with any type of change, comes opportunity. ChainLink Research recently released two reports about how digital technology is affecting today’s manufacturers. The first report, Digital Displacement, explores how these digital advancements are impacting manufacturers’ products. There is a lot of good information in this report, and I recommend…

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