The Growing Digital Connection Between Businesses and Consumers

I recently attended the CEWIT2017 Conference at the Center for Wireless and Information Technology’s facility at beautiful Stony Brook University in New York. This is one of the premier conferences in the development and application of emerging technologies, and it does an excellent job of bringing together academic research and industrial innovation in one forum.…

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Manufacturing Has a New Look – Focused on the Consumer!

For manufacturers, the age of “we’ll build it, and customers will just have to buy what we make” is long over. The consumer is driving the supply chain, both in retail and manufacturing, and it’s not always about leading the pack to be successful. Many retailers are changing their supply chain processes to reflect the consumer-centric evolution…

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Change, it keeps on coming…

It seems like the only thing you can be certain about in today’s business environment is that the way things are today – will change. For those of us in the supply chain business, this is especially true. Over the past few years, consumers’ shopping behaviors and preferences have changed dramatically, forcing many companies to…

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How Important is 1% to Your Supply Chain?

Perhaps you’ve seen the recent mobile service ads, where the pitchman talks about a 1 percent difference in reliability. He and other characters in the commercial mock the importance of spending more for only a 1 percent difference in service. Perhaps I’m just tired of seeing this guy; he’s gone from pitching the “Can you hear me…

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Are You Ready to Sell Direct?

It’s never been easier to customize the shopping experience — from product personalization to a myriad of purchasing and delivery options — to meet your specific needs. This shift has many companies adjusting their strategies to capture more e-commerce sales, developing processes to meet the “segment of one” with more personalized products and services. For…

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How Prepared are You for the Unthinkable?

Perhaps you’ve seen the identity theft commercial that shows a bank robbery in progress. Panicked customers look to the security guard to intervene, only to learn that he’s not really a security guard. He informs them that he’s a security monitor: His role is only to notify people if there’s a robbery. Not very helpful…

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