Enterprise-Level Workforce Scheduling and Labor Management Optimization in the Customer-Connected Era

Today’s staff scheduling and dynamic multi-function planning, coupled with task productivity, are important in today’s retail store and within the warehouse environment. Task dispatch, priority, and integration within the day and across the week are crucial to matching customer needs and demands in addition to customer traffic patterns across retail/warehouse.  Integrated Labor Management and Workforce…

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Store-Level Workforce Scheduling and Management Across Staff, Tasks by Day and Week in the Customer-Connected Era

Today’s staff scheduling, dynamic multi-function planning scheduling, and task productivity are important in today’s retail store environment. Task dispatch, priority and integration within the day and across the week are crucial to matching customer needs and demands. Best practice is to plan, schedule, and automate the deployments of sales and support staff to match needs…

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Warehouse Workforce Scheduling and Management Across Tasks, Waves, and Shifts

Today’s staff scheduling and dynamic multi-function task interleaving are new fulfillment requirements for both B2B and B2C orders. Task dispatch, priority, and integration with replenishment and priority waves, in addition to receiving and shipping in the warehouse require precise synchronization and control under B2B/B2C convergence. New methods and labor processes are required that are more…

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Event-Driven Replenishment and Warehouse Workforce Management

Today’s support activities, from replenishment and priority waves to receiving and shipping in the warehouse, need to evolve under B2B/B2C convergence. New methods and labor processes that are event and customer driven are more crucial than ever before. The advent of Omni-Channel eFulfillment and eCommerce sales, such as web orders tendered by 2PM (requiring same-day…

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Key Capabilities Required for Omni-Channel and Direct to Consumer Fulfillment

Today’s picking activities in the warehouse need to evolve under B2B/B2C convergence. New methods and labor processes in dispatch and picking are required that are more event and customer driven than ever before (Figure 1). Figure 1: Dynamic Event Driven Capabilities in Omni-Channel Fulfillment When a product flows to a DC or store, it is…

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Omni-Channel Commerce – Event-Driven Labor and Workforce Management

Today’s supply chain is more event and customer driven than ever before.  New pressures have resulted in more real-time, event driven processes and omni-channel fulfillment within the warehouse, the store, and the extended supply chain. This blog will define the latest trends and advancements in event-driven real-time labor management to compare and discuss engineered standards…

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