When discussing the biggest disruption hitting retail today, a super-session panel of leading retailers at FOCUS 2013 in Orlando, Florida agreed it was….the customer! That’s right, it’s not multi-channel …
Black Friday, the biggest shopping day of the year, comes with a bit of trepidation for many retailers. It’s that time of the year when shoppers get up bright …
If you are reading this blog, you have probably heard about the connected consumer, but what you may not know is that this generation is not only more sophisticated …
This e-commerce revolution has created a newly empowered consumer – the “always-on” consumer who has higher expectations for the retail shopping experience than ever before. Cleary, the retail industry is undergoing a revolution. How ready are retailers to support the omni-channel delivery of products to these new consumers?
In today’s connected society, this new breed of consumer wants to engage with retailers at all points of service throughout their buying experience with real-time, personalized information – accelerating pressure on retailers to deliver the right choice of products to consumers at the right place and time.
